FAQ

New to Hazelnut Exotic Bakes?  Have a general question?  Take a moment to read through our FAQ’s and you may find your answer.

1. “Can I stop in to see what items are available for purchase?”

Reply. Yes, you are welcome to our outlet at Kalighat anytime from 10am to 10pm on any day of the week.

2. “I’ve never ordered with Hazelnut Exotic Bakes before. Where do I begin?”

Reply. The best thing for you to do is take some time and browse our website. Once you have a general idea of the product that will fit your celebration the best, visit our online order section. This section asks all the necessary questions we need answers to, to complete your order request or alternately just call is on 7044095643/ 7006831179.

3. “I think I know what I want, but I have some questions before I place my order.  What should I do?”

Reply. Again, feel free to write to is via email or simply give us a call on 7044095643/ 7006831179. Your questions are important to us, however we might not be able to answer your call/email immediately due to our volume of orders.

4. “How far in advance should I place my order?”

Reply. Our general rule of thumb is a minimum two days prior to your celebration for designer cakes order.  During the busy summer months and wedding season, our capacity is quickly filled and you should think about placing your order 3 days prior to your celebration.  This is especially true around major holidays & festivals.  Please remember that we work on first come, first serve basis.  Occasionally we can fit in last minute orders; however this is dependent completely upon our schedule. You should not expect to order a cake and be able to pick it up in couple of hours. However, celeberation and event cakes, savories, breads, pastries and puffs can be ordered the same day in morning latest by 10am and can be ezpexted for pick up/ delivery by evening 7pm.

5. “I have scheduled with you to pick up my cake at 10 am.  Can I come earlier?”

Reply. Please call us on 7044095643/ 7006831179 and u can arrange pick up at any suitable time for yourself

6. “What are your outlets working time?”

Reply. Our weekly hours are as follows:

Monday to Sunday 10.30am – 9.30pm.

7. “Where is Hazelnut Exotic Bakes located?”

Reply. We are loacated at 52, Sadananda Road, Near Tapan Theatre, Kalighat, Kolkata-700026

Please visit our contact page for complete map & directions.

7. “How large of cake should I order?”

Reply. Estimate how many guests will be attending your celebration.  Then visit our ‘CAKES’ tab and you will find a section on cake sizes.

8. “Can I order a cake or cupcakes without filling?”

Reply. Yes u may.

9. “Do you accept credit or debit cards?”

Reply. Yes, we accept all credit and debit cards and over that u can also make payment through Netbanking via our secure payment portal credited by most trusted CC Avenue.

10. “Do you deliver?”

Reply. Yes, we do home delivery for free on orders above Rs 600/- within 10 km of our outlet.

11. “Do you offer any large order or corporate order discounts?”

Relpy. Yes, we do. Call us on 7044095643/ 7006831179 to confirm the best deal amicable to u.